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                  Subject: Windsor Soup

                  Date: Mon, 16 Feb 2004 13:04:59 -0000
                
                  Dear Mr Google

                  I am the founder of the Society for the Preservation of Organic Old 

                  Foods.

                  SPOOF. We try to encourage the eating of good nourishing foods rather than

                  the factory produced mass meals of today.

                  The internet is ideal for spreading our message and the garnering of good

                  recipes via search engines including you own is invaluable.

                  One of the recipes SPOOF encourages is a soup named after the Royal town

                  of

                  Windsor. Indeed the soup was served to the guests of Queen Victoria. It is

                  not widely known however because it is untrue that a diplomatic incident

                  occurred at the Castle when Brown Windsor Soup was actually served to the

                  French ambassador without horseradish dumplings!

                  Now our society is not best pleased by Google.

                  For several months typing " Windsor Soup" into Google and hitting " I feel

                  lucky" took the searcher to www.windsorsoup.co.uk where the recipe was

                  available with a recipe for the dumplings.

                  Now the poor public is taken to a commercial called foodnetwork.com where

                  a

                  celebrity chef no-one has heard of gives the recipe.

                  Three points.

                  1 Emril Largasse is obviously French and therefore cannot be trusted to

                  cook

                  Brown Windsor Soup.

                  2.He suggests the use of sirloin steak. This is grossly extravagant. Diced

                  stewing steak is quite adequate.

                  3. Nowhere does he give the recipe for the dumplings despite the

                  diplomatic

                  incident.

                  I therefore suggest that you revert to your former position and put

                  www.windsorsoup.co.uk back to number one so that when people hit " I feel

                  lucky" they can be again

                  Yours

                  Arthur Brownwindsor

                  Society for the Preservation of Old Organic Foods

                  Windsor

                  Berks

                  Hi Arthur,
                
                  Thank you for taking the time to write. We are sorry that you have been

                  unhappy with your search results. 
                
                  As you may know, results in our index change regularly based on ongoing,

                  automated processes aimed at improving the quality and content of our

                  search results. It is certainly our intent to represent the content of the

                  Internet fairly and accurately. The ongoing changes you have observed are

                  part of this effort.
                
                  Inclusion and ranking in Google's search results is free. A site's ranking

                  in Google's search results is determined by computer algorithms that use a

                  number of factors to calculate the relevance of that page. Google does not

                  manipulate search results by hand or accept payment to change results

                  ordering. We do not manually assign keywords to any site. We believe

                  strongly in allowing the "democracy of the web" to determine the position

                  of sites in our search results. For more information on how Google ranks

                  pages, please see our "Why Use Google" page at

                  http://www.google.com/technology/index.html.
                
                  If this response did not adequately resolve your question, we hope that

                  you will visit the webmaster section of our site at

                  http://www.google.com/webmasters/ . In an effort to better address your

                  needs, we've dedicated this entire section of our website to answering

                  common webmaster questions, providing website design and content

                  guidelines, listing Google's quality requirements and recommendations, and

                  much more. 
                
                  Of course, we cannot anticipate and answer everyone's questions on our

                  website. Realizing this, we have also created a Google discussion group on

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                  vast knowledge and experience. You can access this group at

                  http://groups.google.com/groups?q=google.public.support.general. If you

                  have already checked the webmaster section of our website and haven't

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                  Support group. 
                
                  Regards,